I have some false payments that were imported into my QBO that need to be deleted. We are an automotive repair. If we void a payment or refund a payment in our automotive software, it imports into QBO as a payment instead of a void or refund. Our bookkeepers did not catch this problem. They have reconciled our books and now I have over $100,000 in false payments which reflect as credits on my customers accounts in QBO. When I try delete them in my customers profile it says:
This transaction has been deposited. If I want to change or delete it I must edit the deposit it is on and remove it first. When I go to the deposit in the bank register it matches by bank statement. There are usually multiple customer payments in a single bank deposit. My unapplied cash payment income needs to be cleaned up and is mostly false payments but I don't know how to do it. My bookkeepers that I have now fired say its no big deal to just run my reports is accrual and it will go away. We are a cash-based company and file taxes as Cash. Help!
