@Eric99 Though I appreciate your response, I have so many issues with what you have said.
You say that you understand I am having trouble updating a recurring invoice reminder. Not exactly.
1) I do not use recurring invoice reminders, but I do have reminders set up for other recurring transactions, such as Bills, Checks and Transfers.
2) I am able to "Edit"/update my recurring transactions just fine. The issue is that when I "use" one of the reminders, the REMINDER does not reset to the next interval (every month, every 3 months, etc.). I must manually SKIP the reminder after it has been used. As has been pointed out numerous times by a multitude of users, this functionality a) is not how it used to work; and b) does not make sense. No user wants to have to remember to go back in and skip a reminder that they just used.
If the investigations have been closed, but you continue to receive reports that the issue persists, why is the investigation not reopened? Or at least, why are you NEVER explaining how it has been resolved? The only conclusion were are left to draw is that QB does not believe there is an issue, or has no intention of fixing the known problem.
You have recommended doing browser troubleshooting. Ok. I attempted to follow your instructions, which appear to be incomplete. You say to open an incognito window, but then what? If I run QBO in an incognito window, the same issue happens. You say "using an alternative browser will also provide the best and most secure experience with QB". Alternative to what? This is very confusing.
Finally, you say I should contact the support team to include me in the list of affected users. That way I will be notified as soon as a solution is available. I have literally been on the list off affected users for TWO investigations (INV-91805 and INV-97602), BOTH of which have been closed with no solution being provided (and no one notifying me of the outcome, by the way). And, I spent nearly an hour on chat with your support personnel only to be disconnected and back at square one. Honestly, this is completely ridiculous.
I would greatly appreciate something other than a canned response. Do not tell me to contact your support team. Do not provide me a link to a "helpful article". Please just tell me HOW the other investigations were resolved OR assure me that QB cares enough to open an investigation to really solve the issue.
