I have this EXACT same issue with my QBO.
From June to mid-August 2023 I have TWO transactions listed.
I have done everything that you have done to try to resolve it.
I echo that this is clearly a QB issue. I don’t believe Chase Bank had a server down for 2 1/2 months.
I discovered this just weeks ago as I was preparing my taxes. As you already mentioned, manually adding these transactions is incredibly burdensome — not what I was expecting to be doing when tax time rolled around. And because it is “hit or miss” in September/October/etc, I cannot trust that any of the months are correct.
I did an Excel spreadsheet as well.
I have completely lost faith in this software. It is mind-boggling that we have paid a very good chunk of change over the past year and we both ended up eating the cost and on top of that, having to do all the work ourselves, in the busiest tax time of the year.
