I appreciate you going back to this thread, MoMc2.
As I've checked, the investigation has already been marked as resolved. For now, I recommend performing browser troubleshooting steps. Let me help you by logging into your QuickBooks Online account using a private browser.
Sometimes, cache-related issues can cause QuickBooks Online (QBO) to load incorrectly. As a result, this has caused the reminder list not to work properly.
Here are some common steps that can resolve unexpected results in QBO:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + P
- Safari: Command + Shift + N
If you can successfully log in using a private browser, go back to your regular browser and clear its cache. If not, you can use a different supported browser.
If the same thing happens after the browser troubleshooting steps, I suggest contacting our QuickBooks Online support team. Please check out our support hours to ensure we can address your concerns promptly.
Furthermore, you can refer to this article to learn how to personalize and add specific info to your sales forms: Customize invoices, estimates, and sales receipts in QuickBooks Online
If you still have concerns about your journal entry, don't hesitate to post it in the Community. I'm always here to help you out.
