Banking

I wish you didn't have to go through those challenges, U2500 and cmargerpositionwealth. I understand how important it is to connect your Fidelity account seamlessly. 

I acknowledge the information you've shared. Since you're facing issues while connecting your Fidelity account, even though you have received an email stating that it has been resolved. In this case, I recommend contacting our QuickBooks support team. I understand you've already reached out to them, but they possess specialized tools and resources to check this through screen sharing. Rest assured that, if deemed necessary, they'll refer the issue to our engineering department for a more in-depth resolution. 

Here's how to reach our support:

1. In your QuickBooks Online account, go to the Help menu.
2. Hover to the Search tab, then click Contact Us.
3. Type in a short description of your issue and concern in the box provided.
4. Click Continue.
5. Select the Chat or Callback option.

You can contact us from Mondays to Fridays, 6 AM to 6 PM PT. 

For future reference, I'll add these informative articles to help manage your transactions in QuickBooks Online effectively:

• Categorize online bank transactions.
• Match online bank transactions.
• What to do if you get a bank error or can't download transactions. 

I'm always around to help if you require further assistance with QuickBooks-related concerns. You can click the reply button below and enter your queries.