I appreciate you taking the time to share your concerns here in the QuickBooks Community, @cmargerpositionwealth.
Please know our ultimate goal is to have you back to business as quickly as possible.
Since it seems like you're experiencing a new error (error 101), let's try a few different things to resolve it.
First, let's log in to your bank's website:
- In a new tab or a different browser, sign in to your bank's website to see if you can still get in without any errors.
- Ensure your account is active. (Your account is considered active if there’s an existing balance, or if there were transactions in the past 12 months).
If you have an active account but are unable to log in to your bank’s website, contact them directly.
Look for missed prompts:
- Go back to your bank’s website and look for messages that need your confirmation (e.g. terms and conditions).
- Acknowledge the prompt, then go back and refresh your account in QuickBooks Online.
If the issue persists, sign in to QuickBooks using an incognito or private browser, or try other browser troubleshooting options.
After completing these steps, if you are still experiencing banking error 101 after 72 hours you can contact the QuickBooks support team by signing into your QuickBooks Online account. Click on the Help (?) icon, in the top right of your account, then in the Search tab, hit Contact Us.
In the meantime, you can always manually upload your banking transactions. For additional details about this process, check out Manually upload transactions in QuickBooks Online.
Please let me know if there is anything else I can assist you with. Take care!
