I understand that resolving this issue is of utmost importance to you, @Anonymous32. This isn't the experience we would like you to have and want you to know that we take your concerns seriously.
After conducting a thorough review, we have identified that the issue is related to investigation number INV-97820. Please be assured that our engineering team is actively working to resolve this issue, and we anticipate providing you with an update soon.
We recommend reaching out to our QuickBooks Online Support team and requesting to be added to the list of affected users. This will ensure that you receive timely updates on the issue via email. To contact our support team, please follow these steps:
- Sign in to your QuickBooks Online company.
- Go to the Help icon.
- Click the Search tab and select Contact Us.
- Provide a summary of your concern and click Continue.
- You can choose either to chat with us or have us call you.
For future use, feel free to browse this article to learn more about logging payments in QuickBooks: Record invoice payments in QuickBooks Online.
Please leave a reply below if you have any other concerns about the available features in the new invoicing experience. I'll be around to assist you.
