Greetings, @bedatie. Thanks for joining the thread and sharing the details of your concern. It's our pleasure to provide you with information regarding the error message when importing data into QuickBooks Desktop for Mac.
I understand the urgency to fix this issue as soon as possible. I'm here to help you get past this error.
If you see the following message after you try to import a .qbo file from your bank, it means the .qbo file format is wrong and may also lead to the QuickBooks banking error OL-222. Or the list of Financial Institutions in QuickBooks needs an update. This error can occur when the financial institution does not respond correctly to QuickBooks. In this case, contact your bank to confirm the file format.
To resolve this error effortlessly, you can follow troubleshooting steps provided by experts, which typically involve updating the list of Financial Institutions or ensuring the correct QBO file format. It will enable you to make use of online banking and prevent any potential banking errors from occurring.
Before any troubleshooting steps, we recommend creating a backup copy of your company file. Also, I recommend updating your QuickBooks Desktop release version. The newer versions of QuickBooks Desktop are specifically designed to be compatible with the latest banking requirements and offer improved features and support.
Here's how to correct the unsupported characters in the .QBO file which causes this error:
- Right-click the .QBO file and select Edit.
- Select any text editor app to open the file.
- Find and remove & from the text as it is an invalid character.
- Save the file again.
If the issue persists, you can visit this article and follow the next troubleshooting steps (proceed to Solution 3): Error: OL-222 after downloading a Web Connect file from an approved bank.
For more troubleshooting steps, check out this article: Fix Web Connect import errors.
Don't hesitate to comment below if you need further assistance when importing transactions and fixing the error inside QuickBooks. I'll make sure to get back to you as soon as possible. Have a great day!
