MichaelaS
QuickBooks Team
QuickBooks Team
‎February 27, 2024 01:07 PM

Banking

Hello, @ddeveaux.

Thanks for jumping into this thread. I'm here to provide an update on the syncing problem in QuickBooks Online (QBO).

Upon reviewing the problem, I haven't come across any current cases resembling yours.

Since the troubleshooting steps provided by my colleague didn't work on your end, I recommend reaching out to our QuickBooks Online Support team to investigate further. All account-related inquiries must be directed to our phone support for security purposes, as they have the necessary tools to handle escalations on your behalf.

Here's how you can contact our support:

  1. Go to the Help menu in QuickBooks, then choose the Search tab.
  2. At the bottom, click on Contact Us.
  3.  Enter a brief description of your situation in the What can we help you with? field, then click Let's Talk.
  4. You'll be given a few choices for connecting with Intuit.
  • Start a chat with a support expert.
  • Get a callback from the next available expert.

To ensure that we address your concerns promptly, check out our support hours.

Furthermore, if you encounter an error with your first and last reconciliations, use these articles as your guide on how to fix them:

I'd be delighted to assist you with any banking concerns by leaving a comment below. Stay safe.
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