Hello there, Angela.
I understand how important it is for you to sync your transactions accordingly in QuickBooks Self-Employed (QBSE). I'm here to help you troubleshoot this problem.
There are times when the browser you're using has data issues, thus causing QuickBooks to act weirdly. To verify, let's log in to your QuickBooks Online (QBO) account using a private browser. To do so, press this shortcut key on your keyboard:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Safari: Command + Option + P
If this works, you need to clear the browser's cache so the system can start fresh. If you get the same result while using a private browser, I suggest switching to a different supported browser.
If the issue persists, I recommend contacting our QuickBooks Support Team. This way, they can further check on this matter and provide in-depth troubleshooting steps to get this resolved. They can also open an investigation ticket if other users are experiencing the same.
Moreover, I'm adding this helpful article as your reference in reconciling your bank transactions in QBSE: Categorize transactions in QuickBooks Self-Employed.
Return to this post if you have other concerns about your bank transactions in QBSE. I'll be here to lend a hand.
