Race-MX
Level 4

Why can't I Connect to Fidelity?

The first bank operating account I was using (not Fidelity) would not connect to QBO. I have opened a new business account with Fidelity and now this account also will not connect! When I say connect I don't mean update, I mean connect at all - cannot establish a connection. QBO pulls up a list of banks, presumably banks they support. I search for and find Fidelity Investments and Retirement Accounts, log into Fidelity and I get a list of all my accounts - select the account I want to connect to QBO and get 

Something unexpected happened and we can’t connect to Fidelity - Investments & Retirement Accounts.

Try again in a few hours. (590)

 

I have waited more than a few hours and cannot connect. Is there a secret method required to connect to Fidelity?