Hello there, @jonv1. We'll point you in the right direction to help you get through this and have the option to populate bank details into your memo field inside QuickBooks Online (QBO).
Know this isn't the experience we want you to have when using the program. In this situation, we highly recommend contacting our Customer Care Team once again so they can conduct further investigation to determine the root cause of the problem and provide you with the necessary steps to fix this. These are the steps:
- Sign in to your QuickBooks Online company.
- Select Help (?).
- Select either tab to get started:
- Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
- Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
- Start a chat with a support expert.
- Get a callback from the next available expert.
Check this page for more details: QuickBooks Online Support.
Additionally, here's an article to help you manage bank transactions inside the program: Categorize online bank transactions in QuickBooks Online.
Please don't hesitate to comment below or visit us here in the Community space if you need help with this or have any additional QuickBooks-related queries, @jonv1. We'll make sure to be around to assist you again. Keep safe.
