I've got your back, and I'll ensure you get past the duplicate bank entries in QuickBooks Online (QBO), GKaras.
We'll need to exclude the downloaded bank transactions again to remove the duplicate entries. You can check this reference to learn more about removing transactions: Exclude a bank transaction you downloaded into QuickBooks Online. Once done, we can log in to your account using an incognito browser. Private browser prevents saving cache and cookies that sometimes cause errors when running frequently visited websites. Here are the useful shortcut keys you can use to access one:
- Ctrl+ Shift + N for Google Chrome
- Ctrl + Shift + P for Mozilla Firefox and Microsoft Edge
- Command + Shift + N for Safari
If it works, return to your default browser and clear its cache. Every so often the cache becomes overwhelmed with older data which can potentially cause viewing and performance issues. Clearing it will refresh the system, and you'll be able to work with a clean slate. Switching to another compatible one to help rectify the issue.
We can also manually upload transactions into QBO. To avoid entering duplicates, we need to know the date of the oldest existing transaction currently in the account:
- Go to Settings ⚙ and select Chart of accounts (Take me there). You can also select Chart of accounts from the Transactions tab in the MENU ▼.
- Find the bank or credit card account you want to upload the transactions into.
- Click View register.
- Find and write down the date of the oldest transaction. Usually, the oldest transaction is the opening balance.
As always, feel free to read the topics from our help articles in case you need tips and related links while working with QuickBooks in the future.
If you have any further questions regarding invoices in QBO, feel free to reach out. I'll be here to help you out. You have a good one.
