I understand the importance of this concern, as well as the need to get it resolved quickly, @tgl641.
The issue you're experiencing with your Amex bank account is related to the ongoing investigation that we're actively working to resolve. Please know that we're working on fixing this problem. For now, I recommend contacting our QuickBooks Online Support if you haven't been added to the list of affected users. This way, you'll receive an email notification once an update becomes available.
Here's a step-by-step guide on how to contact us:
- Go to the Help menu and select the Search tab.
- Then, click Contact Us.
- Then, enter a brief description of your concern and select Continue.
- Lastly, choose either Start a Chat or Get a Callback to start connecting with them.
You can reach our support team Mondays through Fridays from 6:00 AM to 6:00 PM Pacific Time and Saturdays from 6:00 AM to 3:00 PM.
Once the problem has been resolved, it's important to reconcile your QuickBooks accounts to ensure they correspond to your real-life ones. You can refer to this article for your guidance: Reconcile workflow.
Let me know if you have other concerns about your bank accounts or transactions in QuickBooks. I'm always available to lend a helping hand. Keep safe.
