I appreciate your efforts in illustrating the scenario, ISSEP.
My colleague Melrose revised her answer. Instead of excluding the sales receipt, exclude the deposit transaction.
The primary consideration when matching transactions is that both transactions have the same amount. Since the sales receipt value is lesser, QuickBooks won't consider it a match. It's the reason why you can't view it when matching.
We can exclude the transaction from the For review tab as a workaround. Here's how:
- Go to Transactions and choose Bank transactions.
- Click the For Review tab.
- Locate the deposit transaction to exclude.
- Click Exclude.
Then, manually tag the sales receipt as cleared in the bank register. Here's how:
- Go to Transactions and click Bank transactions.
- Select Go to bank register in the upper right corner.
- Locate the sales receipt, then click the Checkmark column until it shows "C".
- Hit Save.
To account for the processor fee, record an expense transaction for it to reflect on the Profit and Loss report as a business expense. Get in touch with your accountant on this matter.
Moreover, I'll add this article to help you review your transactions or make quick edits: Find, review, and edit transactions in account registers in QuickBooks Online.
Comment below if you need further assistance in matching your transactions. I'll be around to help you.
