Hi again Melrose,
Sorry to give bad news again, but the revision is also not a solution. Sales receipts are not bank transactions, and cannot be excluded in that way. As I described in the original post, the customer completes an order, creating the sales receipt; but the money goes to the payment processor, who takes out their fees, and then deposits the remainder into our bank account. So, there is both a sales receipt showing the customers order and a bank deposit from the payment processor. This is why we need to match the deposit to the sales receipt (along with the COGS expenditure, to account for the fee), so that QBO doesn't count it twice and knows that it’s the same revenue.
Thank you
