We understand the importance of having QuickBooks Payments to record the deposits automatically, @sscotney. I'm here to assist you in resolving this issue so you can continue doing business with us.
QuickBooks automatically adds the deposit if there's a matching sales receipt or payment on an invoice. If it doesn't, you'll get an alert that some QuickBooks Payments deposits weren't automatically recorded. After you receive the funds in your account, record them manually as a Bank Deposit.
First, we'll need to find out which payments are in the deposits by following these steps:
- Go to Settings, then select Account and settings.
- Click Payments, then Manage Account.
- Choose Activity & Reports, then Deposits.
- To view the separate payments, select the most recent deposit.
To match your total deposits, you'll need to record all the missing transactions in QuickBooks Online by following these steps:
- Click + New, then select Bank Deposit.
- Choose the QuickBooks Payments section.
- Match the payments listed with those in the Merchant Service Center report.
- Click Save, then Close.
If the issue persists, I recommend contacting our QuickBooks support team for further assistance in identifying and resolving the root cause.
Furthermore, to prevent this from happening in the future, ensure that your deposits go to the right accounts.
If you have additional concerns about QuickBooks Payments deposits, please don't hesitate to reply below. We're always here to assist you.
