QB just sent this email out and it doesn't work. They did NOTHING to fix this issue. All they did was send us a list of troubleshooting tips. The connection is still broken:
Dear Valued Customer,
If you’re still seeing an error or aren’t seeing your transactions, we advise you to re authenticate your connection. Please follow these steps to refresh your connection so the impacted account can resume downloading transactions into QuickBooks.
1. Sign in to QuickBooks Online.
2. Go to Bookkeeping then Transactions then select Bank transactions, or go to Banking.
3. Select Update.
4. If you still see the error, look for a banner on the Banking page. Select Check connections link and follow the steps to fix the issue.
5. When it comes to you selecting the account you want to reconnect, select Fidelity - Investments & Retirement Accounts.
Thank you for using QuickBooks Online.
The QuickBooks Online Support Team
