My issue is that i had already established a link between FID and QB. Now that link is broken. So if i establish a new link, it creates 2 separate QB accounts. The rep tried to merge them with me and we were getting an error message. I can definitely get a new link, but i have hundreds of transactions under the current account. My only option at this point is to manually enter all transactions through 12/31, then re-establish the FID link and start fresh for 2024. The reps are the worst. I feel like they don't know how their software works, then are constantly putting me on hold, they clearly don't have a CRM to look at our previous conversations, etc.
