Banking

MJoy_D · ‎January 02, 2024

This is not the kind of experience we want you to have, @Hull Girl.

The investigation about split amounts that don't add up to the total specified. Either change your split amounts when adding transactions from PayPal is still ongoing. Our Product Engineering team is already aware of this and is now working on a fix.

In the meantime, I'd recommend getting in touch with our Customer Support Team. By doing so, you can be added to the list of affected users and receive an email notification once we resolve the issue.

You can reach our Customer Support for QBO by going to the Help icon at the top right of the account. Then, let them add you to Investigation No. 96772.

Follow the steps below:

Go to the Help icon to connect to a live support agent.
Select the Search tab and click on the Contact Us button.
Select a topic for your concern in the What can we help you with? section. .
You'll now be provided options on how to connect to our Customer Support.

Check this article for more information about the different types of support we offer and their availability: QuickBooks Online Support.

In the meantime, you can add your transactions through the WebConnect process. You’ll have to manually download the transactions from the bank. Then, upload the file to your account.

Here's more information about adding your transactions manually in QuickBooks Online (QBO): Manually upload transactions into QuickBooks Online.

After adding your transactions, you can now match and categorize those transactions and reconcile them to ensure your books are accurate and there aren't any duplicate transactions:

Let me know if there’s anything else that I can assist with your bank transactions by leaving a comment below. I'm always willing to help. Have a great day!