Intuit is not listening to its customers. This seems to be an Intuit issue and yet I see the same response over and over and over. This is likely affecting a large number of customers and going through and doing a manual upload every time is not a great solution.
Maybe moving to another platform like XERO or FreshBooks is what it would take for Intuit to get the message and find a fix for these issues? Or... is the problem larger than what Intuit engineers can solve?
Regardless, I wish they would just be straight up with their customers that it's either not a priority or they don't know how to fix. But as it is... we're just being strung along.
"Thank you for your patience and understanding" is just customer service speak for "I don't know what else to tell you!"
