Hi BillWCH,
I appreciate you for trying the steps shared by my colleague.
Since you are experiencing the same issue, I suggest reaching out to our phone support team so we can create an investigation about this matter.
Here's how:
- From the Help menu, select QuickBooks Desktop Help.
- Click Contact Us.
- Type in a few words to describe the issue you experienced.
- Click Continue.
- Choose how you'll want to contact us.
As for the notification about an investigation, once you've contacted us to be added as one of the affected users of an investigation, our engineers will send you an email about the status of the said issue.
Moreover, you can check this article on how to manage bank transactions: Modify downloaded bank transactions.
I'm always around whenever you have concerns about bank transactions.
