I understand the inconvenience this has caused you, ecris. Your concern is totally valid, and we'll take it to management to make our customer service better.
I have checked on my end and found that the investigation for the issue you were experiencing has been resolved recently. However, since you are still facing the same problem, I suggest you get in touch with our QuickBooks Online Support team again. They can review if there are any other factors preventing QBO to pull up the transactions from your bank . To contact them, please follow these steps:
- Sign in to your QuickBooks Online company.
- Go to the Help icon.
- Click the Search tab and select Contact Us.
- Provide a summary of your concern and click Continue.
- You can choose either chat with us or have us call you.
Additionally, you can visit this article guide to learn what to do if you have issues when you manually upload bank and credit card transactions into QuickBooks Online (QBO): Fix bank upload errors in QuickBooks Online
Thank you for your patience and understanding. Let us know if you have further questions about importing bank transactions in QBO. I'll be happy to help. Have a good one.
