Thanks for joining us on this thread, cmargerposition. I'm here to provide some updates regarding the bank connection issue between Fidelity Bank and QuickBooks Online (QBO) and help you point in the right direction for support.
Currently, we've already received reports that some users have also encountered the same issue you're having. Rest assured, our Engineering Team is looking into it and working to implement a permanent solution to fix the bank connectivity problem. Unfortunately, we don't have an expected timeline for when the issue will be resolved.
To get you in the loop on the latest updates on the issue, I encourage you to contact our Customer Care Team if you haven't already. This way, they can add you to the list of affected users and notify you via email of the resolution updates. You can present this investigation number (INV-96962) to our representative to speed up the process. Here’s how to get in touch with them:
- Log in to your QuickBooks Online account.
- Click the ? Help button at the top right corner.
- Go to the Search tab, then select Contact Us.
- Enter a brief discussion with your concern, then click Continue.
- Choose a way to connect with us.
Please check out our support hours to ensure that we can address your concerns on time.
Once everything's good with your transactions, you can visit these resources that will help you speed up the review process of your online bank transactions:
I appreciate your patience as we're working to get your Fidelity transactions back to normal again. Please let me know how it goes after reaching out to them. Keep safe!
