Yes. With Wells Fargo.
Ever since the 2023 update (for Mac) I have to re-establish my online banking settings every time I want to download transactions. I spent half an hour on the phone with Quickbooks and they blame the banks. In fact, the tech admitted that multiple banks cannot complete the process either.
Me: Well if multiple banks have the same issue, and it only started happening with this update, doesn't that sound like it could be on Intuit's end?
Tech Support: No its the banks, we are just a receiver for transactions.
Me: then can you explain why this only started happening with the latest update and build of your software? And for 15 straight years of using your software, this is the firs time I've had this issue with your software?
Tech Support: we are just a receiver for transactions. Some banks don't want to work with us.
Me: um...can you please tell the dev team that there is an issue here in the last month?
Tech Support: They are aware and try and update the software whenever they can.
This is when I realized this person had no real knowledge of how a software company works.
So if anyone has the answer, please post it here. I'm so frustrated with Quickbooks. I may ask my accountant to use something else.
So here we are....forced to re-do the online settings every time
