Hello there, @MikeinFl1.
Let me share an update regarding the concern about American Express not working on QuickBooks Desktop. Currently, there is an issue with American Express when used in conjunction with QuickBooks Desktop (QBDT). Rest assured that our Developer team is continuously working on resolving this issue.
I suggest contacting our Customer Care team to resolve the issue. They can add you as an affected list of user. Here's how:
- Open your QuickBooks.
- Go to Help, choose QuickBooks Desktop Help/Contact Us.
- Select Contact Us.
- Write a summary of your issue and click Continue.
- Sign in to your Intuit account, select Continue, then Continue with my account.
- If you don't already have an account, Create a new one.
6 . We'll email you a single-use code. Enter your code and select
Continue.
- If you have multiple accounts, choose the one you want to use and then Continue.
7 . Select to chat with us or Have us call you.
Please note that for QBDT Pro, Premier, and Plus, you can contact them from M-F from 6 AM to 6 PM. For QBDT Enterprise, you can contact them any time, any day.
I'll leave the following article about bank feeds that you can use for future reference:
I appreciate your patience in this kind of matter. Don't hesitate to contact us if you have further questions regarding bank feeds in QBDT. You can always get back to us.
