Thank you for dropping by the Community space, @ZSD. We appreciate you sending us your inquiry. Please know that we are aware of how this may disrupt your business activities in your QuickBooks Online account. We'll ensure you'll be routed to the right place and point you to the right support team to assist you with the case number and the specific information you need to provide in QuickBooks.
We check payments regularly to make sure everything is okay. Everyone involved in the payment process benefits from this. Here's how to determine whether a customer payment is pending and what you can do while the evaluation is underway.
If you're certain that the payments are on hold, you should check your email for specific instructions on how to fix the issue. Usually, it will ask for more information that helps complete the review. In that manner, you can consider following the steps provided in the email for completion.
If you haven't received an email and require additional assistance with your deposit status. You can consider contacting our Merchant Support Team. for guidance. They can look into why the deposit is on hold and explain the process to release your funds. Additionally, they can provide further information about the email concerning the account closure and its rationale.
Here's how:
- Sign in to your QuickBooks Online company.
- Click on Help (?) at the top right corner of the screen.
- Select or type Contact Us.
- Enter your concern, then choose Let's Talk.
- Choose a way to connect with us:
- Ask the community to get help from businesses like yours.
- Start a chat with a support expert.
Please ensure to review their support hours to know when agents are available. This way, you can contact them at a time that is convenient for you.
You can check out this resource to learn more about why your funds are being withheld: Why are my funds on hold?
We encourage you to review some of our commonly asked Payments questions.
Additionally, you can always check these articles below for more information about funding time for QuickBooks Payments.
If you have more questions about your deposit, please feel free to leave a comment below. We're always here to lend a hand for help. Have a great day, and take care!
