Thank you for joining the thread, @LorieP.
Let's do some banking troubleshooting steps to fix this error.
To start, these are the possible sources of the errors.
- Bank server
- Damaged company file
- Damaged QuickBooks
To determine the cause of the error, let's try to log in outside QuickBooks. If you access your bank outside, you can create a new company in your QBDT and connect the bank there, follow these steps.
- Open QuickBooks.
- Go to the File menu, then select New Company.
- Select Express Start or Start Setup.
- Set up Bank Feeds for the affected account.
- Try to download your transactions.
After that, if this works you can go back to your original company file and fix data damage. However, if it's the same error using a test company you can proceed with the steps on fixing your QuickBooks Desktop.
If the issue persists, you can contact our Customer Care Team so they can help you address this matter. See this article for more details: Contact QuickBooks Desktop Support.
In addition, I will also add this article for your reference in reconnecting your accounts to continue with online banking service so you can review the affected accounts: Refresh your connection for Express Web Connect online banking.
Keep me posted on how things go on your end. I'll be around to provide further assistance with fixing your errors.
