I understand how hard it must be for you, @danvers.
I appreciate you taking the time to express your concerns about linking Citibank to QuickBooks Online (QBO).
Looks like you contacted our support before and the issue still remains. However, I'd still suggest contacting our support team to follow up on your case. They can take a look at your account to check what's causing it.
Here's how to reach out to them:
- Go to the Help menu in the upper-right-hand corner to open the QB Assistant window.
- Type in "talk to a human", then press Enter.
- Click Contact Support Team, then let them know that you're getting an error.
- Press Enter once again.
- Select No, I still need help, then choose Contact Support Team.
- Look for the Chat option and click on it.
For more detailed steps, please refer to this article: QuickBooks Online Support.
In addition, I will add this article to guide you in reconciling your transactions: Learn the reconciliation workflow in QuickBooks Online.
We appreciate your patience as we work through this. If you have any other concerns, please don't hesitate to comment below.
