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Banking
Hello there, Rumco. Thank you for joining the thread and sharing your concern here. I see you have followed all the suggestions in this thread, and none of them work in fixing the error when matching an uploaded receipt. I've got you! Here is some information relating to this issue.
We currently have an open investigation (INV-95559) into this concern. For now, it is best to contact our QuickBooks Online Support. So, they can include you in the list of affected users. This way, they will be able to notify you as soon as any solution is available.
To speak with one of our experts from QuickBooks Online Support. Please follow the steps below to contact support:
1. Sign into your QuickBooks Online company. Select Help (?).
2. Choose either tab: Assistant or Talk to a Human.
3. Search or click Contact Us.
4. Start a chat with a support expert.
You can contact us from Mondays to Fridays, 6 AM to 6 PM PT, and Saturdays, 6 AM to 3 PM PT.
I'm including these articles you may find useful in the future while working on a task in QuickBooks Online:
- Customize invoices, estimates, and sales receipts in QuickBooks Online.
- Common custom reports in QuickBooks Online.
Your patience on the matter is well appreciated. Our engineers are working hard to come up with the best solution to rectify this error when matching an uploaded receipt. If you have further questions about your receipt, drop a comment below, and I will answer them in any possible way. That's it for now. Have a good one!