My accounts were syncing perfectly until I made the mistake of restoring a recent backup. It turns out that QuickBooks doesn't do a complete backup unless you do it manually--even in the advanced version. But that is another story... When I started a new system, rebuilding from my backup before switching to QBO, I could only sync one account from each bank. The others I had to do manually. I asked for help from numerous people at QuickBooks, but no one was able to help. I went from June until September syncing them manually. Then I went on vacation for a week. I came back and it synced to all accounts on a regular basis.
This past week I found out why it suddenly started working. My bank did an upgrade last week causing me to lose connection with all accounts. I called the bank to find out what to do and they said their feed to QuickBooks would not be available until a week later. After waiting the week, it still would not work. I called the bank to find the source of the problem. They asked if I had completely disconnected from all of the accounts. I told them that they had done that when they upgraded. She said if I still had them listed in my list of synced accounts that I was not disconnected. She said that I had to disconnect each account from the syncing area. Once I did that, the syncing would be available 5 days later. She assured me that it will all work after the 5 days. Of course, I said it would have been nice to know that when I called a week earlier. She said they did not know it then. They had just been told by QuickBooks late in the week. I will know Monday if it works. But it does make sense with the problems I had earlier this summer. I have no idea why it is set up that way, but I have wondered that about a lot of things on QuickBooks.
