Banking
When QuickBooks suddenly stops working when making payments, there are things we can do to resolve it, sajayrai.
Before we proceed, I want to confirm if you have already attempted the troubleshooting steps that were shared by your colleague, Ariell. If you haven't done so yet, I recommend following those steps. This can help in resolving the issue you're facing with making payments.
As advised, let's use a private browser or an incognito window upon logging in to your account to isolate this. This prevents your browser from storing additional cache files.
- For Chrome, press and hold Ctrl + Shift + N
- For Firefox, press and hold Ctrl + Shift + P
- For Safari, press and hold Command + Shift + N
To improve the browser's performance, you can clear the cache and temporary internet files. Additionally, using compatible browsers with QuickBooks Online can also help optimize performance.
If you have already tried those steps and they didn't work, please consider contacting our Support Team for further investigation.
- Within your QBO account, go to Help in the upper-right corner.
- In the Search tab, click Contact us.
- Enter a brief description of your concern.
- Click Continue.
You can run the Transaction List by Date report to get an overview of all payments made to a specific vendor throughout the year. To do this, go to the Reports menu and enter the report name as Transaction List by Date. Additionally, you can customize it according to your needs.
If you have any further questions or concerns regarding making payments with a vendor, please don't hesitate to reach out. I'm here to assist you further.
