I am amazed at how many times we are told to do the same steps to both get help-doesn't exist and 2- correct the problems-also doesn't exist. I have been working with the Desktop Payroll Support since I attempted to direct deposit one employees check. I have always printed paychecks-I do payroll and have done it in-house for over 30 years. I gave into QB updating my Plus Pro 2021 to 2023 because they were no longer supporting my payroll. Since then I have had many experiences but none as bad as the payroll problem. I contacted them so many times that my account was sent to the fraud department. That person is in the US and after I submitted all the documentation showing that my husband owns the company that carries his name I was told by the fraud department that I didnt need to send them anything that the Desktop Payroll support can help me. I discovered that the bank name and account that is listed in my account is an account from 15-20 years ago and I have had three other banks(from banks buying each other out) since then. When I have tried to correct that info it defaults to the previous bank. I have told the Payroll support this and they have instructed me to provide them with all the same documentation that I previously sent to the fraud department proving my husband owns the company. Evidentially the fraud dept in the US does not talk to Tech Support in Singapore or the Phillipines. I have been so angry I have not made any calls for about three business days trying to cool off. I hate QB Desktop Payroll Tech Support! They do not help with anything
