I appreciate you for bringing this to our attention, @Pro-Active Wellness.
As per checking, we currently have an ongoing investigation relating to your issue. Rest assured that our engineers are actively working to resolve this at the earliest time possible.
I admire the initiative of manually adding the deposits to the account while this issue is being worked on. In the meantime, I recommend contacting our Payments team so you'll be included in the list of impacted users. By doing so, you'll be notified via email when new updates about the investigation are made available.
Here's how to reach out to them within QBO:
- Sign in to your QBO account and select Help.
- Click Contact Us.
- Enter your concern, then select Continue.
- Choose a way to connect: Chat with us or Have us call you.
Furthermore, I'll share this article to guide you on how to modify your default deposit account in QuickBooks Payments: Change the account QuickBooks deposits payments info.
We appreciate your patience as we're working on a fix. If you need additional assistance with deposits, please don't hesitate to return to this thread. We'll chime in right away to help you further. Stay safe, and have a good one.
