Thank you for your response, @alisad70. I appreciate it. Let me provide you with insights on how QuickBooks handles issues with financial institutions.
When there is an issue with downloaded transactions, our engineers will investigate and determine whether the problem originates from QuickBooks or your bank. Once confirmed, they will proceed with a series of troubleshooting steps to resolve the problem.
Based on the error message you received, it appears that this specific issue hasn't been reported to us yet. Therefore, I recommend contacting our QuickBooks team, as you are still experiencing the same results even after manually importing your transactions into the program.
Here's how to connect with them:
- Go to Help, then click QuickBooks Desktop Help/Contact Us.
- Select Contact Us.
- Give a brief description of your issue, then click Continue.
- Sign in to your Intuit account and select Continue and then Continue with my account.
- We'll email you a single use code. Enter your code and select Continue.
- Choose to chat with us or Have us call you.
In case you encounter other error messages when importing Web Connect files into QuickBooks, you can check out this guide to fix them: Resolve Web Connect import errors.
If you have further questions about Chase credit card web connect downloads and QuickBooks, just let me know. I'd be glad to answer your queries in this thread. Take good care!
