Hi there, accounting476.
I appreciate you getting back to this thread with an update on the status of your issue. I know how important it is for our bank and our QuickBooks Online (QBO) account to connect seamlessly. Let me share some insights regarding your concern.
Currently, there is an investigation into Chase credit card transactions not uploading into QBO. Our engineering team is working hard to find a solution to the issue at hand. In the meantime, I suggest manually uploading your transactions while our back-end team works on finding a resolution.
Additionally, I understand that you've already contacted our support team. However, I recommend contacting our phone or chat support again to be added to the affected users list. That way, you'll receive an email notification when there's an update on the ongoing investigation.
Here's a step-by-step guide on how to contact us:
- Go to the Help menu and select the Search tab.
- Next, click Contact Us.
- Then, enter a brief description of your concern and select Continue.
- Lastly, choose either Start a Chat or Get a Callback to start connecting with them.
You can reach our support team Mondays through Fridays from 6:00 AM to 6:00 PM Pacific Time and Saturdays from 6:00 AM to 3:00 PM.
Here's an article with more details on how to format your files to upload transactions into QBO: Format CSV files in Excel to get bank transactions into QuickBooks.
Once this issue is fixed, you can refer to this article to learn more about reviewing your downloaded bank and credit card transactions: Categorize online bank transactions in QuickBooks Online.
Get in touch if you have any other concerns about online banking and your transactions in QuickBooks. I'm just one post away to help you out.
