I understand the importance of resolving the issue related to importing .qbo files from your bank accounts as quickly as possible, Source1. Rest assured that I'll route you to the department that can help sort this out.
I've checked our records and found out that the investigation of this error has been marked as closed by our engineering team. As a workaround, you can import the transactions manually via CSV file in QuickBooks Online (QBO). To do so, you can follow the steps provided by my colleague Adrian_ Aon on how to import them.
After that, you can categorize them in order to allocate them to the appropriate account.
Since the issue persists, I'd recommend contacting our Customer Care Team. This way, they can take a closer look at your situation and re-investigate this further. Here's how to reach them:
- Click the Help menu in the upper-right-hand corner.
- Type in Talk to a human, then press Enter.
- Look for I still need a human and click on it.
- Click Get help from a human or Contact Support Team.
- Select between Send a message, Schedule an appointment, or Get a callback.
To make sure you get prioritized on your concern. Please check out our support hours and contact us at a time convenient: Support hours and types.
I've got here a helpful guide that you can use when performing the reconciliation process to make sure your accounts are balanced: Learn the reconciliation workflow in QuickBooks.
Feel free to post a reply below if you have other questions about managing your bank transactions, Source1. I'll be here to help you. Stay safe.
