Thanks for joining the thread, Jetsah.
I can help you get in the right direction for determining why you're bank transactions aren't importing properly.
Our former colleague matts provided a great workaround for this issue. I'd highly recommend that you give it a try. However, if you've already tried it, then I'd suggest reaching out to the Phone Support Team. They have additional resources and can initiate a screen sharing session to help you resolve this right away.
Keep me posted with the result, I'm determined to get this fixed for you. Thanks again for coming to the Community, I'll be standing by for your response.
