I acknowledge your concern, @DVJohn, regarding the ongoing issue with our software. I can see the urgency of getting this resolved.
Rest assured that our product engineers are now working to fix this issue as soon as possible. I recommend contacting our Online Team support, this way you'll be notified via email and will be added as one of the affected users.
Here's how:
- Log in to your account.
- Click the ? Help button at the top right corner.
- Go to the Search tab, then select Contact Us.
- Enter a brief discussion with your concern, then click Continue.
- Choose to Have us call you to connect with us.
Additionally, here are some articles to manually upload your transactions to keep your books updated.
When finished, you can categorize them to put them in the correct accounts.
Please know that we're here to assist you throughout this process. If you have any more questions or other issues, don't hesitate to reach out. Keep Safe.
