Shania_C
QuickBooks Team

Banking

 

Thank you for reaching out to the Community, @userdsleeper. I can see the urgency of getting this resolved as soon as possible.

 

We can perform some troubleshooting steps to isolate the issue. It can be due to outdated or corrupt cache files in your web browser. Clearing these files will help refresh website preferences.

 

Here's how: 

  1. Try using a private or incognito browser.
  2. Restart your browser.
  3. Clear your browser's cache.
  4. Add Intuit as a trusted site.

 

Note that you have to follow the set of instructions for your browser type.

 

If this doesn't work, try contacting our Contact Online Support by calling the provided number seen at the end of the article.

 

In the meantime, you'll want to manually upload your transactions to keep your books updated.

 

Once done, you can categorize them to put them in the correct accounts.

 

Let me know if you have any other concerns or questions regarding asking for assistance here in QuickBooks Online, I’ll be happy to help. Keep safe.