I can see the urgency of getting this resolved, @POPMom.
Currently, we have an ongoing investigation about bank details not copying to the Memo field even if the feature is enabled, the same as what you're experiencing in QuickBooks Online (QBO). Rest assured, our Engineering Team is aware of this and is working diligently to resolve it.
To get you in the loop on the latest updates on the issue, I encourage you to contact our Customer Care Team. This way, you'll receive email updates on the investigation's status and be notified once it is resolved. Here's how:
- Log in to your QuickBooks Online account.
- Click the ? Help button at the top right corner.
- Go to the Search tab, then select Contact Us.
- Enter a brief discussion with your concern, then click Continue.
- Choose a way to connect with us.
Please review our support hours to ensure we can address your concerns promptly.
Also, when you download transactions from your bank, you must categorize them into the proper accounts. You can create bank rules that automatically classify transactions for you to speed up the process.
I'm only a post away if you need further assistance managing your bank transactions in QBO. It's my pleasure to help. Stay safe.
