We appreciate you getting back here in the thread.
Before anything else, we'd like to thank you for providing further details about your current situation. Also, we understand the urgency of this matter, and with that said, we'd recommend contacting our Customer Care Team so they can assign a representative to check your account in a secure environment to conduct further investigation to determine the root cause of this problem. We'll gladly write down the steps to get you going:
- Sign in to your QuickBooks Online company.
- Select Help (?).
- Select either tab to get started:
- Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
- Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
- Start a chat with a support expert.
- Get a callback from the next available expert.
See this page for more details: QuickBooks Online Support.
In addition, we've got these handy articles to help you manage bank transactions, reconcile an account, and ensure your data stays accurate inside the program:
Please let us know how it goes. You can always visit us here in the Community space or leave a comment below. This way, we can get back to you as soon as possible and help you with your queries. Take care, and have a nice day!
