I understand that you're facing some challenges and are looking to undo a recent action you took as the primary admin, @keribethany.
I'm here to assist you in resolving this issue and providing clarity on how to proceed.
I've looked into our system and confirmed that there's an ongoing issue with the missing option to delete or remove the Accountant user. Rest assured our dedicated product engineers are diligently working to address these concerns at the earliest opportunity.
With that in mind, I recommend reaching out to our QuickBooks Online support team so that you can be included in the list of affected users. This will help our engineers assess the scope of the issue and keep you informed via email updates once it's resolved. Furthermore, please keep in mind that they only operate during specific hours, which are from 6:00 AM to 6:00 PM, Monday to Friday, and 6:00 AM to 3:00 PM PT on Saturdays.
Here's how:
- Sign in to your QuickBooks Online company on a web browser.
- Choose Help (?).
- Select either tab to get started:
- Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
- Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
- Start a chat with a support expert.
- Get a callback from the next available expert.
- Ask the community to get help from businesses like yours.
Additionally, I'll be sharing this resource to manage their roles and limit their access to specific tasks in QBO: User roles and access rights in QuickBooks Online.
While we work on resolving this, I kindly ask for your patience and understanding as we work towards a resolution that aligns with your needs. Stay safe!
