Hello there, @Ldorey.
Let's work together to fix the issue of why you can't connect PayPal to your QuickBooks Online (QBO) account.
Beforehand, did you encounter a specific error message while connecting PayPal Credit to your QBO account? This way, we can better check if there are any related issues with your bank on my end.
One of the possible reasons why you're having trouble connecting your account can sometimes be caused by a stored cache and cookies in your browser. Let's connect your PayPal account to QBO through an incognito window to determine if it's a browser-related issue. Here are the shortcut keys:
- Google Chrome: press Ctrl + Shift + N
- Mozilla Firefox: press Ctrl + Shift + P
- Safari: press Command + Shift + N
Once you're in incognito mode, connect your PayPal Credit to QBO. You can also utilize other supported browsers if the issue persists.
In the meantime, you'll want to upload your bank transactions manually. You'll need to request a .CSV file from your financial institution to upload the file to your account.
Moreover, you can also handle your PayPal transactions the same way as your other bank transactions using the Connect to Paypal app with QBO.
Feel free to reach out to me again if you have any other concerns or follow-up questions about connecting your PayPal Credit account. I'll be here and ready to help anytime.
