I know how important accurate and relevant details are for your financial reporting, Cboom8.
When downloading transactions, it's essential to be aware that the flow of data is governed by your bank. They determine how the information is sent and received by QuickBooks Online, as well as the transfer method.
Currently, many banks, including AMEX, have started adopting a new connection service called Open Authorization to ensure the confidentiality and protection of sensitive info shared with third parties.
OAuth is an industry-standard protocol that enhances security by providing a more controlled method for transmitting data. As part of their commitment to safeguarding your account, they often update the security measures in place to align with the latest industry standards and best practices. It can include masking certain details during the synchronization, which could be the reason behind the obscured memo you've noticed.
That said, I recommend reaching out to AMEX directly. Their representative can provide you with additional context about the changes and how they might impact the way transactions are displayed in external applications like QBO.
In the meantime, you'll want to consider manually importing the entries into the program. This will allow you to input the appropriate memo, maintaining the accuracy of your reports. Once done, refer to these articles for guidance on the categorization and reconciliation process:
If you have further questions about bank feeds or need assistance with other areas, please feel free to let me know by replying below. The Community is open 24/7 and always ready to help you with your bookkeeping needs.
