I understand your concern about the issue you're encountering, @KO_58_Peaks.
Currently, there's an ongoing investigation (INV-91677) regarding duplicated transactions from Chase Bank. Please rest assured that QuickBooks Online's Product Engineers are fully committed to resolving this issue as quickly as possible and providing a permanent fix.
In the meantime, I recommend reaching out to our support team. They will be able to add you to the list of affected users and ensure that you receive timely updates via email once new information about the investigation becomes available.
Let me walk you through the steps on how:
- Sign in to your QuickBooks Online company.
- Click on Help (?).
- In the Assistant tab, type in Talk to a human.
For detailed information about our support's availability hours, kindly visit: QuickBooks Online Support.
You can also check out this link where you can browse for articles to learn more about QBO: QuickBooks Online Help Articles.
I can't wait for this issue to be resolved. If you have any additional questions about QuickBooks or anything related, please don't hesitate to let me know by replying. I'm ready and willing to assist you whenever you need.
