Banking

I appreciate the update and additional details, SMH4875.

Ensuring the resolution of this issue is of utmost importance to us, as we want you to be able to download transactions in QBO. Upon reviewing the previous responses, In can see that all potential troubleshooting steps have already been provided in this thread.

Given this situation, I suggest getting in touch with our support team once more. They can delve deeper into the issue and explore alternative solutions to resolve this matter.

Here's how to reach out to them: 

1. Go to the Help menu in the upper-right hand corner to open the QB Assistant window.
2. Type in "talk to a human", then press Enter.
3. Click Contact Support Team, then let them know that you're having issues with your online banking.
4. Press Enter once again.
5. Select No, I still need help, then choose Contact Support Team.
6. Look for the Chat option and click on it.

I'd also like to share these resources in case you need more references when working with your banking transactions in QBO:

• Unmatch Downloaded Bank Transactions or Move Them to Another Account
• Undo or Remove Transactions From Reconciliations in QuickBooks Online

Feel free to mention my name in your response if you have any QuickBooks-related inquiries in the future. We're available to assist you whenever you require assistance.