lila-godel
Level 2

Banking

I was having issues with a Home Depot Commercial account credit card syncing for a client.

 

At first no data was coming over and I had a reconnect button that only gave me the option to disconnect the feed.

 

Days later it was showing a zero balance and no transactions.  Early last week, it was showing the correct balance, but as a negative number and no transactions.  Then it late last week it when back to no data coming over and having a reconnect button.

 

Yesterday I clicked on the reconnect button in the bank feed.

 

I was given the option of disconnecting the feed or relinking it to an option titled The Home Depot® Commercial Revolving Charge Card.

 

When I picked the relink option the feed went back to showing the correct balance as a positive number and pulling transactions.