Thanks for getting back to the thread, @Kevingab.
QuickBooks Online simplifies your bookkeeping process by suggesting appropriate income or expense categories.
If the program misclassifies your downloaded or imported transactions even after following the troubleshooting steps above, I recommend reaching out to our support team. They can thoroughly investigate the issue and provide you with additional solutions.
Here’s how:
- Open your QuickBooks Online account.
- Select the Help (?) menu.
- In the Assistant window, type in “Talk to a human” in the field.
- Enter your brief concern, then go to the Contact option.
- Choose a way to connect with us:
- Start a chat with a support expert.
- Get a callback from the next available expert.
For further insights, you might find this article helpful in understanding bank rules: Establishing Bank Rules for Categorizing Online Banking Transactions in QBO.
Once everything is fixed, you can move ahead with reconciling your accounts to verify the accuracy of transactions.
Feel free to drop a comment below for any queries or issues beyond categorization. We're here to provide continuous assistance. Take care!
