I appreciate you for coming back to the thread and clarifying your issue about holding funds and performing some steps to resolve it. This isn't the kind of feeling I'd wish you to have, and I know how vital it is to receive the funds that were on hold. I'll ensure you'll be routed to the right place and point you to the right support team to assist you further on this matter.
To start with, I encourage visiting the Resolution Center in the email you received from Intuit. This is the best place or way to check and ensure you answer all document requests and questions from our team.
I suggest contacting again our QuickBooks Merchant Support Team. They're the best support group for such inquiries as they can request account information. They can investigate why the deposit is put on hold, and explain how to get your funds. They can also further discuss the email you received about account closure and the reason for it.
On the other hand, you can process a void or fully refund a transaction to your customer through your QuickBooks Payments account. However, due to the account being on hold or closed, you cannot accomplish the reverse.
Lastly, refer to each article below if you need additional details on why Intuit holds and delay your funds so you're able to handle them.
Please post a reply below if you have additional questions about your deposit. I'll be more than happy to assist you again, thomastaylor-pro.
